Q. How can my business save money by using the TMGCinc Solution? (back to top)
A. Unpredictable IT costs place a real burden on your business. The TMGCinc Solution gives you predictable, monthly IT expenses by eliminating the costs of upgrades, monitoring, patching and operations of your infrastructure. This allows you to redirect IT resources, reduce unanticipated support costs and plan your expenses accurately.
For a complete cost analysis, contact TMGCinc Sales at
877-632-8900. You may be surprised at how much we can reduce your current IT spending.
Q. What if my business already has an IT staff? (back to top)
A. More than a third of all businesses using the TMGCinc solution also employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, the TMGCinc solution frees your staff to focus on long-term strategic technology objectives.
Q. What kind of hardware is included with the TMGCinc solution? (back to top)
A. TMGCinc does not provide the hardware; however, we will work with you to choose hardware from any tier one vendor. We have reseller agreements with Dell, HP, Cisco, and Sonicwall to name a few. We can assist in setting up lease programs to make your upfront costs minimal. TMGCinc’s only requirement is your equipment be under an approved maintenance agreement or have a qualified parts program.
Q. What kind of software is included with the TMGCinc solution? (back to top)
A. TMGCinc provides a very robust software and support platform for small businesses to grow on. The specific software will depend upon the requirements of the customer. TMGCinc has the ability to setup lease programs through Microsoft for your software purchases.
Q. Do we need a disaster and recovery plan? (back to top)
A. The TMGCinc solution solves most IT-related disaster and recovery problems. In the event of a disaster, such as theft or fire, TMGCinc can build a new server with your most recent data backup that is available.
Q. How are patches and service packs applied? (back to top)
A. Service packs and software updates are applied after TMGCinc fully tests each one in the lab. All updates are performed after business hours or according to the customer’s schedule.
Q. How secure is the server? (back to top)
A. Security is of utmost importance to TMGCinc. We employ the latest in security technology in all servers and monitor them continually, 24x7x365. Any unusual activity is automatically reported to our highly-trained monitoring team, who follow specific escalation procedures in the event of a breach.
Q. Do we need an Internet connection? (back to top)
A. Yes – the TMGCinc solution requires a broadband (DSL or Cable) or better connection with static IP. If you don’t have a broadband connection, TMGCinc can install one for an additional fee. TMGCinc can help you find the solution that fits both your needs and budget.
Q. What are the contract terms? (back to top)
A. All contracts are setup to be 1 year contracts. We have the option to cancel with a 30-day cancellation notice. Specific terms will be in the SLA.
Q. What if we decide to cancel the service? (back to top)
A. TMGCinc will simply terminate the service, remove the services from the server or transfer the services to the customer. Certain prepaid items may be required to be paid to TMGCinc. Our intention is to make it very simple for you to enter or leave a managed service engagement. We want you to use us to supplement your staff on your timeline, not ours.