Top 5 Small Business IT Complaints

What Does It Take for a Business to Finally Switch IT Providers? 

A lot of the time, it takes years of built-up frustration: long response times, vague invoices, no clear roadmap, and communication breakdowns that leave your team in the dark. 

If you’re experiencing this, you’re not alone. These are the top complaints we hear from businesses across Denver and the Front Range when they first reach out to us. 

At The Millennium Group Computing (TMGC), we’ve spent over 25 years rebuilding trust with clients who’ve been let down by their previous provider. We believe you deserve more than the bare minimum. You deserve a strategic IT partner who shows up, delivers value, and helps your business move forward. 

Let’s break down the five most common complaints about IT Providers and how TMGC handles them differently. 

1. Slow Support Response Times 

The Complaint: “It takes forever to hear back, and even longer to get something fixed.” 

Slow support is one of the most frustrating issues businesses face. When something breaks, you need help now, not tomorrow. 

How TMGC Solves It: 

• We monitor your systems 24/7 and respond quickly to incidents 

• You work with a consistent, local support team — no explaining your setup from scratch 

• We provide onsite support when needed, fast and face-to-face 

We don’t leave you waiting. We show up, virtually and in person. 

2. Unclear or Inconsistent Billing 

The Complaint: “I never know what I’m paying for, or why my bill changes each month.” 

Many IT Providers still bill by the hour, charge extra for projects, or send invoices filled with tech jargon and mystery line items. 

How TMGC Solves It: 

• We offer true fixed monthly pricing — support, monitoring, AND projects included 

• Our invoices are clear, consistent, and easy to understand 

• You’ll never be surprised by a bill, because everything is agreed upon up front 

You should be focused on your business, not decoding your MSP’s billing model. 

3. No Strategy or Roadmap 

The Complaint: “They only show up when something’s broken. There’s no long-term plan.” 

Reactive IT might keep things running, until you try to grow, change locations, or face a compliance audit. Then the gaps show. 

How TMGC Solves It: 

• Every client gets a dedicated vCIO who meets regularly with your leadership team 

• We develop a technology roadmap aligned with your business goals 

• We help you plan for growth, compliance, and modernization before issues arise 

You need more than an IT repair crew. You need a strategic partner who can help you move forward. 

4. Poor Communication 

The Complaint: “I can’t get a hold of anyone, and I have no idea what’s going on with our systems.” 

If your IT Provider doesn’t keep you informed or makes you chase down answers, that’s not partnership, it’s avoidance. 

How TMGC Solves It: 

• We provide direct lines of communication with your vCIO and tech team 

• We hold regular check-ins and strategy sessions, not just when something’s wrong 

• We share clear reporting and updates so you always know what’s happening 

You deserve transparency and consistent communication, not radio silence. 

5. No Accountability 

The Complaint: “They pass the blame and avoid responsibility when something goes wrong.” 

When you’re dealing with outages, compliance issues, or a failed project rollout, finger-pointing only makes things worse. 

How TMGC Solves It: 

• We’re a veteran-owned company built on integrity and follow-through 

• We take full responsibility for your environment, including vendors 

• We offer performance-based contracts, we earn your business every month 

  
  

We don’t pass the buck. We own the outcome and do what we say we’ll do. 

TMGC: The IT Provider You Can Rely On 

We’ve heard every one of these complaints, and built our model with small businesses jn mind. Here’s how we’re different: 

•  Fixed-All Inclusive monthly pricing — including all projects and support 

•  Consistent, local support team — no outsourced call centers 

•  Proactive planning and vCIO leadership 

•  Clear, timely communication with check-ins and reporting 

•  Veteran-owned, values-driven service that you can trust 

We work with small and midsize businesses across the Front Range who are tired of juggling tech headaches and ready for something better. 

Stop Settling. Start Thriving 

If these complaints sound familiar,  you’re settling for less than you deserve. At TMGC, we’ll show you exactly how our process works, what to expect, and how we’ll support your business with integrity, transparency, and real results. 

Schedule a free consultation today. We’ll walk you through our approach, assess your current environment, and help you take the first step toward a better IT partnership.